Welcome to West End Medical Suite

The West End Medical Suite has moved from Mutualpark to the Greens’cool nearby. See details below.

Open daily  Mon- Fri   09h00 – 15h00

All bookings for Dr Louise Wigens on 021 5098652

I hope that you are coping during this Covid-19 pandemic. These are difficult and unprecedented times for all of us. Due to the lockdown, Old Mutual chose to close their doors at Mutualpark to the general public, and we therefore had to relocate the Practice temporarily. The new premises are 600m away in the Greens’cool crèche, which is situated behind the tennis courts on the Cape Town side of Mutualpark (see map below).

Opening hours are between 09h00 and 15h00 Monday - Friday.

Patient safety protocols:

  • Security will open the electronic gate on your arrival, and there is plenty of parking.
  • Please leave handbags & unnecessary personal items in the car.
  • It is mandatory for everyone to be wearing a mask.
  • On entering the building please use the wall dispenser hand sanitizer on the right of the entrance - rubbing your hands for at least 20 seconds.
  • Your temperature will be checked on arrival.
  • Appointments are scheduled at half-hourly intervals, ensuring social distancing.
  • All surfaces are wiped down between consultations, and I will be wearing a surgical mask, apron & gloves.
  • We have a spacious waiting room area. Should you wish to wait in your car until I am ready to see you, this can be arranged.
  • We have a separate consulting area dedicated to patients with respiratory symptoms.
  • Our reception desk has protective clear perspex screening panels.
  • Payment can be made by credit card with the ‘tap’ facility.
  • Staff Covid screening will be done daily (including temperature checks).

I am also available for tele-consulting or video consulting, if preferred.

Please phone first for an appointment. Our new phone numbers are:

021 5098652
076 5886603

New email addresses:


Yours in health,

Dr Louise Wigens

See below for directions to our temporary Greens'cool premises, and my Facebook link :


Over the past weeks I have been inundated with questions about the coronavirus. I thought it may be helpful for me to outline the facts around the outbreak, and highlight some practical precautionary measures we should take. There is a lot of misinformation out there.

The first case of coronavirus was documented on 31 December 2019 in Wuhan City, Hubei Province in China. Initially the majority of cases were linked to seafood, poultry and live wildlife markets but later as the number of cases increased evidence of person-to-person transmission emerged. Numerous people who were in China over New Year were either infected or inadvertently exported the virus to other countries. The country with most positive cases outside of China at this stage is Italy, where revellers gathered for a festival earlier in 2020.

Last week the coronavirus was imported to South Africa by a person who had travelled to Italy. To date five of his direct contacts (who were on the same tour) as well as his wife have tested positive (a total of 7) persons.

The virus has a 5 - 14 day incubation period so the travel-related guidelines are as follows:

If you have been to a country where there are known cases of coronavirus you must self-quarantine (stay at home) for 14 days on your return to South Africa, whether you are showing symptoms or not. This means separating persons who may have been exposed to the disease from non-exposed persons.

- This also means staying away from public places (grocery shopping or malls), public transport and the workplace.

The virus has a 5 - 14 day incubation period so the travel-related guidelines are as follows:

Should the person in self-quarantine develop symptoms of fever, sore throat, cough or shortness of breath, they must then contact either their doctor (by telephone only) or preferably the 24 hour general public coronavirus hotline: 0800 029 999.

DO NOT WALK INTO ANY HEALTHCARE FACILITY AS THIS WOULD EXPOSE YOURSELF TO OTHER PERSONS WHO WOULD OTHERWISE NOT BE EXPOSED. A healthcare worker on the hotline will refer you to a testing centre in your area or visit you in your home in order to obtain a swab sample for testing. The healthcare facility concerned will be notified and the ER doctor attending to you will be in a full hazmat suit, wearing gloves, mask, apron & glasses. These tests are free of charge.

No travel - international or domestic, should be done unless absolutely necessary. Both Cape Town International and Oliver Tambo airports (international airports) are high risk areas for being inadvertently exposed to the virus.

As the general public I urge you to be responsible about this matter. The main route of transmission we believe is respiratory droplets (moisture in your exhaled breath) or excretion in stools. The virus is transmitted when respiratory droplets generated via coughing, sneezing or talking come into contact with susceptible mucous surfaces such as eyes, mouth and nose. Droplets can also land on any surface, allowing the virus to be transmitted indirectly from hands to mucous surfaces. Hand hygiene is therefore imperative.

Quarantine can curtail the coronavirus spread and this can therefore reduce the epidemic.

Please note that it is not necessary to be tested for any fever, cough or sore throat if you have not had any real risk of having been in contact with the virus. It would be irresponsible to burden our testing facilities with people who do not fit the exposure risk criteria as we need the maximum resources available to those in dire need.

What can you do to reduce your risk:

  1. Wash your hands
  2. Avoid crowds/meeting/gatherings
  3. Cover your mouth and nose when coughing and sneezing
  4. Avoid close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing.

I hope this helps you to put the coronavirus situation in perspective. Let's work together to minimise the spread of this virus.


Dr Louise Wigens


Dear All,

Our president, Cyril Ramaphosa, addressed the country yesterday evening stating that from Thursday midnight South Africa will be in a state of “lockdown”. This is to try to “flatten the curve” and reduce the number of infections with COVID 19, with the hope that it will die out if there are no new hosts.

The West End Medical Suite will remain open during this time and I will be available for consultations in person, telephonic consultations as well as script renewals. Over the past 10 days our phone lines have been down, but thankfully they are now up and running again. Apologies for any inconvenience and confusion.

Please save these contact details for future reference


021 509 8652

021 531 4121

021 531 4177


076 588 6603


The prospect of 21 days at home may be daunting for most of us, however, I believe this should be seen as a time to stow away your electronic devices and start reconnecting with loved ones and immediate family members. Exercise is imperative for good mental health, so please try to do some exercise during this time, for example skipping or set up your own home mini-circuit or simply do family aerobics. Try to focus on your own physical and mental health during this time.

The coronavirus may spread in spite of these physical restrictions imposed by “lockdown” – so I have included some advice on what to do if you think you may have the coronavirus or if, in fact, you do have it.

  • telephone your doctor or the 24 hour general public coronavirus hotline: 0800 029 999.
  • the Western Cape has activated an additional hotline: 021 928 4102
  • email address: DOH.dismed@westerncape.gov.za
  • stay informed on #COVID19
  • WhatsApp support for South Africans by saying “Hi” to 0600 123 456
  • www.sacoronavirus.co.za

What should I do whilst waiting for my COVID test result? Consider yourself potentially infectious until the final results are available. You need to self-isolate at home and reduce possible transmission to others.

  • you must stay in a specific room and use your own bathroom (if possible)
  • where contact is unavoidable, you must wear a face mask and keep a distance of 2 m
  • you must clean your hands with soap and water or use sanitisers containing 70% alcohol
  • you must use a tissue if you cough or sneeze, discard it, and wash your hands
  • you must not have any visitors to your home. This includes your domestic worker who does not live in your home.
  • you should avoid sharing household items like dishes, cups, eating utensils and towels. After using any of these the item must be thoroughly washed with soap and hot water
  • all high touch surfaces like table tops, counters, toilets, phones, computers etc should be frequently cleaned (by yourself)
  • your laundry should be washed at the highest possible temperature. This should be above 60 degrees C. If possible tumble dry and iron use the highest setting compatible with the fabric. Disposable gloves and a plastic apron should be used when handling soiled material and all possible surfaces around the washing machine should be cleaned. Laundry must NOT be taken to a launderette.

Monitor your symptoms and seek medical attention if your condition is deteriorating. Keep you doctor’s number on hand, and the ambulance numbers in case of an emergency.

082 911

084 124

What do I do if my test is negative? You must complete your self-quarantine period by staying at home for the full 14 days, after which you can return to society.

What do I do if my test is positive? You need to remain in self-isolation as you did whilst waiting for your result. If you are asymptomatic or if your symptoms are mild you can de-isolate 14 days after the initial positive test. You may still be contagious even though you may feel well.

Severe symptoms may require hospitalization, and on discharge from hospital you will also need to self-isolate at home for 14 days.

A reminder of what you can do to reduce your risk:

  • wash your hands often
  • avoid shaking hands / crowds / meetings / gatherings / gyms / theatres / malls
  • cover your mouth and nose when coughing and sneezing or wear a mask
  • avoid close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing.
  • practice social distancing - this is the practice of reducing close contact between people to slow the spread of infections. Always maintain a distance of at least 1 to 2 meters from anyone else, and avoid visitors to your home.

In closing, I would like to mention that in spite of not being particularly adept at social media, I have opened a FaceBook page. All future updates regarding my practice will be posted here. All medical queries and booking requests must be made directly through the practice as before, as FB is merely a place for you to check for any updated information.

Stay home & keep safe

Yours in health

Dr Louise Wigens

Contact details
Tel 021 509 8652
Cell (SMS) 076 588 6603

Practice Hours
Mon - Fri     08h30 - 17h00

021 509 8652

Speak to to Fouziyah or Lorraine

Emergency cell number: 076 588 6603

Email: reception@drwigens.co.za

Web Address: www.westendmedicalsuite.co.za

Physical address: West End Medical Suite, 1st floor West End Mall, Mutualpark, Jan Smuts Drive, Pinelands

Postal address: PO Box 340, Mutualpark, 7451

Tel: 021 509 8652  
Follow us on: Facebook

Counselling Psychologist
Tel: 082 938 8378
Consulting hours: Saturday 8:30 - 13:00
Pr. No. 0362484
HPCSA No. PS 0109720

Qualifications: Dentist BChD UWC                          
Tel: 021 509 8652
Consulting hours: Saturday 8:30 - 13:00
Practice number: 0641146

  • Drive down Forest Drive (Pinelands)
  • Continue straight for 3km
  • Left turn into Welwyn Avenue
  • Keep to right at the next intersection
  • Straight over at the traffic lights.
  • Turn left and find parking

View West End Medical Suite in a larger map

To book an appointment with one of our specialists please call 021 509 8652